From 2019 to 2021 I worked at The Bot Platform as a Solutions Architect. Highlights from my time there include:
- Writing and producing a complete developer portal, the content can be seen at https://dev.thebotplatform.com/ I wrote all content and produced all video tutorials for this site and did all the outreach and marketing within the developer community.
- Building a back end REST API for the product and creating a no code module for Integromat to ensure that even those with no coding ability can use it.
- Working with the sales team and our customer experience team to help users get the most out of our platform by connecting up to other systems they already have in place.
- Building a complete online booking and payment system for our large client in the Netherlands. This hooked up Workplace, Nexudus, Google Data Studio, Google Drive and Integromat.
- The 2019 Argos UK Christmas gift bot, which helped customers find the perfect Christmas gift for their children. I linked the bot into the Argos API and CMS to trigger a series of follow up emails and Facebook messages.
- The hair product decision bot for Dyson Australia and New Zealand. This product allowed users to answer questions about their hair, which queried a database and then presented the user with the most suitable Dyson Hair product. I built the chatbot, the database and the connection from the chatbot to Selligent, their email marketing platform. From there, I built the email campaigns and put in place the logic and follow up marketing automation.
- A national American car dealership’s ‘buy a car’ bot. This bot helped users pick out the right car, using a series of questions. It then pulled a list of suitable cars from their Salesforce instance. It presented the cars to the user in a Facebook Messenger chat and allowed the user to select a car they would be interested in viewing. They were then added to a Salesforce sales pipeline and added to multiple marketing automation flows that included email, SMS text messaging and Facebook messaging.
- Building a RuPaul drag race Facebook bot, which allowed users to live out their drag queen fantasy through a choose your own adventure story. It linked into Salesforce and Whatsapp for weekly upcoming show reminders.
- Produced all internal information security policies for the organisation
- Being the security manager and leading the audit team for our ISO27001 Certification
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